FAQ

FAQ — Frequently Asked Questions

1. What is Brevara?

Brevara is an online store offering a carefully curated selection of home, lifestyle, and design products. We focus on items that combine quality, functionality, and thoughtful design, enhancing everyday living and modern spaces.

2. Where is Brevara based?

Brevara operates as a sole trader based in Ireland and serves customers internationally.

3. Which countries do you ship to?

We currently ship to:

  • Ireland

  • European countries

  • United Kingdom

  • United States

4. How long does order processing and delivery take?

  • Order processing: up to 7 business days

  • Delivery: approximately 7–20 business days, depending on the destination

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

5. How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a confirmation email.

6. Are taxes and customs duties included in the price?

Prices shown on our website include applicable taxes unless stated otherwise.
For international orders, customs duties or import taxes may apply depending on your country and are the responsibility of the customer.

7. What payment methods do you accept?

We accept standard online payment methods, including:

  • Credit and debit cards

  • PayPal

  • Digital wallets

Full payment is required before your order is dispatched.

8. Can I return a product?

Yes. You have the right to return your purchase within 14 days of receiving your order, without providing a reason.

Return conditions:

  • The item must be unused

  • The item must be in its original condition and packaging

  • Proof of purchase is required

9. Who covers the return shipping costs?

  • If the item is faulty, damaged, or incorrect: we will cover the return shipping costs

  • If you change your mind: return shipping costs may be your responsibility

Original shipping fees are non-refundable.

10. When will I receive my refund?

Once the returned item has been received and inspected:

  • Refunds will be issued using the original payment method

  • Refunds are typically processed within 14 days

We reserve the right to reduce the refund amount if the product value has been diminished due to unnecessary handling.

11. What should I do if my item arrives damaged or defective?

Please contact us at brevaraofficial@gmail.com within a reasonable time after receiving your order and include photos of the issue.
We will arrange a replacement or provide a full or partial refund, as appropriate.

12. Can the product differ from the images on the website?

Yes. Product images are for illustrative purposes only.
Minor differences in colour, finish, or details may occur due to screen settings or manufacturing variations.

13. How do you handle my personal data?

We process personal data in accordance with applicable data protection laws, including GDPR.
Your information is used only for order processing, delivery, customer support, and service improvement.
For full details, please refer to our Privacy Policy.

14. How can I contact you?

If you have any questions before, during, or after your purchase, feel free to contact us:

📧 brevaraofficial@gmail.com

We are always happy to help.